terms & conditions
Hi,
welcome to CherrishTheStory, a social media agency made for the dreamers, the doers, and digital storytellers. By accessing or using our website, booking a service, purchasing a package, downloading resources, or communicating with us, you agree to these Terms & Conditions (“Terms”).
If you do not agree, please do not use the website or our services.
Terms & Conditions - the basics
1) Who We Are
CherrishTheStory provides creative and strategic social media services, which may include (depending on what you purchase): content planning, short-form video editing, copywriting, content creation, social strategy, brand storytelling support, and related digital services.
Some services are one-time projects, and some may be recurring packages, the details will always be confirmed in writing (email/DM/WhatsApp/invoice notes/proposal).
2) Eligibility
You must be at least 18 years old (or the legal age in your country) to use this site and purchase services.
3) Using Our Website
You agree not to:
misuse the site, attempt to hack it, scrape it, or disrupt its functionality, copy, resell, or redistribute our website content without permission, use our name, branding, or materials in a misleading way
We may update, suspend, or remove any part of the website at any time.
4) Quotes, Bookings & Service Scope
When you inquire or book, we may send a proposal, invoice, package description, or service summary. The written confirmation (invoice, proposal, email/DM message) will define:
- what you’re purchasing
- deliverables (what you will receive)
- timeline and revision limits (if any)
- price and payment terms
Scope matters: Anything not listed is not included and may require an additional fee.
5) Client Responsibilities
To deliver strong work, you agree to:
- provide materials, access, and information we request (logos, brand assets, footage, guidelines, etc.)
- respond to questions, feedback requests, and approvals in a timely manner
- ensure you have the rights to any content you give us (music, footage, photos, fonts, etc.)
Delays in providing materials or approvals may push timelines, with no penalty to us.
6) Payments, Fees & Invoicing
Prices are shown in your invoice/proposal/checkout.
Unless otherwise stated, payment is due before work begins or by the invoice due date.
You are responsible for any bank or transfer fees so that we receive the full net amount (if applicable).
If payment is late, we may pause work and delivery until the balance is received.
7) Refunds & Cancellations
Because our work is custom and time-based:
No refunds for work already completed or time already spent.
If you cancel before work begins, we may refund at our discretion minus any administrative or processing fees.
If a project is paused due to missing materials/approvals for an extended period, we may close the project and require a restart fee to resume.
If you purchase a subscription/retainer, any cancellation terms will be stated in your package terms or invoice notes.
8) Revisions & Approvals
Unless otherwise agreed in writing:
Your package may include a limited number of revisions.
Additional revisions, re-edits, or changes in direction may be billed separately.
Approvals received in writing (email/DM) are considered final.
9) Account Access & Security (If Applicable)
If you share account access (logins, passwords, admin invites), you agree:
to provide accurate access in a timely manner
to keep your recovery info up to date
to change passwords when a project ends or when access needs to be removed
We will treat access credentials as confidential and will not share them without authorization.
10) Intellectual Property (Ownership & Licensing)
10.1 Our Materials
All templates, frameworks, internal methods, proposals, and non-delivered drafts remain our intellectual property unless explicitly transferred in writing.
10.2 Client Materials
You retain ownership of the materials you provide to us.
10.3 Deliverables Ownership (Important)
Unless otherwise stated:
Ownership/usage rights to final deliverables transfer once full payment is received.
Until then, all rights remain with us.
10.4 Stock, Music & Third-Party Assets
If a deliverable includes licensed elements (stock footage, fonts, music), your use is subject to the license terms of those third parties. You are responsible for following those license rules unless we explicitly confirm we purchased a license for you.
11) Portfolio & Marketing Use
Unless you request otherwise in writing before work begins, you allow us to display published work (or excerpts) for our portfolio, website, social media, case studies, and marketing, without revealing confidential information.
If you want full confidentiality, you must notify us in writing (and this may affect pricing).
12) Confidentiality
Both sides agree to keep non-public information confidential, including (where relevant):
- logins, passwords, internal dashboards, analytics/insights
- strategies, briefs, unpublished drafts and assets
- business data, financial info, private communications
This obligation continues after services end.
13) Third-Party Platforms (Instagram, TikTok, Meta, YouTube, etc.)
We are not responsible for:
- algorithm changes
- reach fluctuations
- account restrictions, bans, shadowbans
- platform outages or policy changes
- ad account rejections or verification issues
You understand results can vary and depend on many factors outside anyone’s control.
14) Results Disclaimer
We aim for excellence, but we do not guarantee specific outcomes, including follower growth, virality, sales, engagement, or revenue. Marketing performance depends on many variables including your offer, niche, budget, market timing, audience behavior, and platform dynamics.
15) Limitation of Liability
To the fullest extent permitted by law:
Our total liability for any claim related to services or the website will not exceed the amount you actually paid us for the relevant service.
We are not liable for indirect, incidental, special, consequential, or punitive damages (lost profits, lost data, business interruption, reputation impacts, etc.).
16) Indemnity
You agree to defend and indemnify us from claims, damages, or expenses arising from:
- content you provide that violates copyrights/trademarks/privacy rights
- unlawful use of deliverables
- your breach of these Terms
- claims related to your products/services or customer interactions
17) Termination
We may suspend or terminate access to the site or services if:
- there is abusive behavior, harassment, or threats
- illegal activity is suspected
- payment is not made
- you repeatedly ignore requests needed to complete work
On termination, you remain responsible for paying for work already completed.
18) Communications
You agree that we may contact you about your inquiry or purchase via email/DM/WhatsApp (or your chosen channel). You can opt out of marketing messages anytime.
19) Privacy
Your use of the website is also governed by our Privacy Policy.
20) Changes to These Terms
We may update these Terms at any time. Changes become effective once posted on the website. Continued use means you accept the updated Terms.
21) Governing Law & Disputes
These Terms are governed by the laws of: Romania.
Any dispute should first be attempted to be resolved informally in good faith. If unresolved, disputes will be handled in the courts of: Bucharest, Romania, unless applicable consumer laws require otherwise.
22) Contact
For questions about these Terms, contact:
Email: hello@cherrishthestory.com
Business name: CherrishTheStory
Address: St. Federic Chopin, Bucharest, Romania